MP Guy Lauzon Announces A New Service Canada Call Centre For Cornwall

January 16, 2008

CORNWALL, Ontario — Guy Lauzon, Member of Parliament for Stormont–Dundas–South Glengarry, announced today on behalf of the Honourable Monte Solberg, Minister of Human Resources and Social Development, the opening of a Service Canada call centre in Cornwall in the spring of 2010 that will mean 177 jobs for the region and improved telephone services for Canadians.

The new call centre will be able to answer close to 1.2 million calls every year on a wide range of programs, such as the Employment Insurance (EI), Canada Pension Plan (CPP), and Old Age Security (OAS). Eventually, the new call centre will also handle inquiries on new services, such as passports.

“Cornwall is an ideal location for this new integrated call centre because of the region’s ability to recruit and retain skilled bilingual workers,” said Mr. Lauzon. “The new centre will improve services for taxpayers and families across the country, and will help our government meet the evolving needs of Canadians, including the growing number of seniors.”

Many Canadians use telephone services, not just for finding information but increasingly to carry out transactions. This new call centre will join a network of call centres across the country. The network currently responds to approximately 53 million inquiries each year on a variety of issues relating to CPP, OAS, EI, and other government services. When it opens, the new call centre will add much needed additional capacity.

Service Canada brings Government of Canada services and benefits together in a single delivery network. It provides Canadians with one-stop service they can access however they choose—by phone at 1 800 O-Canada, on the Internet at servicecanada.gc.ca, or in person at Service Canada Centres across the country.